Support
Talk to a person. Not a ticket queue.
Hushgate is made by a small team, and the same people who build it answer the email. Write to support@hushgate.uk or use the form below.
Usually within one working day
Every email is answered by a person who works on Hushgate, not a script.
English, any time zone
Write whenever suits you. We read messages on UK working days.
We cannot see your browsing
There are no logs of the sites you visit, so please include the details we need to help.
Write to usand we will write back.
Pick a topic so your message reaches the right place, and include your account email if you have one. The more detail you give, the fewer questions we have to ask.
Where to start
Something is not working
Pages not loading, the tunnel dropping, or a country you cannot reach. Tell us the server you were on and we will dig in.
Report a problemBilling and refunds
Change or cancel a plan, ask about a charge, or claim the 14-day money-back guarantee.
Read the refunds policyAccount and sign-in
Locked out, or need to change the email on your account? Start with a password reset, then write to us if it still will not budge.
Reset your passwordPrivacy and data requests
Ask for a copy of your data, have it corrected, or delete your account and everything attached to it.
Read the privacy policy
Answers in a hurry
All frequently asked questionsI forgot my password
Use the reset link on the sign-in screen and we will email you a link to choose a new one.
Reset passwordHow do I cancel?
Open your plan, choose cancel, and keep access until the period you paid for ends.
Manage planWhy does Chrome ask for these permissions?
Each permission maps to one feature: the proxy, the kill switch, leak protection and your settings.
See permissionsA site is blocking my VPN address
Some services block VPN ranges. Switch to another country in Locations, and tell us which site it was.
Get the extension
Reporting abuse coming from a Hushgate address? Email support@hushgate.uk with the IP address and timestamps in UTC. Our acceptable use policy explains what happens next.